Policy suite CF-SCOPED-2026-09-21.1 · Version date: September 21, 2026
This policy applies to new orders incorporating CF-SCOPED-2026-09-21.1. Mandatory consumer rights apply regardless of a business label or contractual restriction.
Before an order is accepted
An inquiry or unaccepted quote creates no payment obligation. You may withdraw it without charge. We will disclose deliverables, price, timing, cancellation rights and any agreed charges before acceptance. A proposed custom digital deliverable is not automatically exempt from consumer withdrawal rules.
Voluntary cancellation of an accepted order
In addition to statutory rights, you may cancel before we start the agreed work for a full refund of amounts paid for that work. If you cancel after authorized work starts but before delivery, we may retain only a reasonable amount for work actually performed or unavoidable third-party commitments that were disclosed and agreed before you ordered, to the extent lawful. We will explain the calculation and return the balance. No undisclosed cancellation penalty applies.
After correct delivery, a change-of-mind refund is available if the order provides one or applicable law requires it. Completion or download does not remove remedies for non-delivery, faulty or nonconforming content, misdescription, duplicate billing, unauthorized payment or other legal rights. A scoped order does not inherit the seven-day/fewer-than-ten-formulations subscription rule from a retired service.
Consumers and digital delivery
Where a statutory cooling-off or withdrawal period applies, we provide the applicable notice and instructions before the contract is made. EU/EEA and UK distance consumer contracts commonly provide 14 days to withdraw, subject to local law, classification and exceptions. Failure to give required information can extend rights.
For digital content supplied without a physical medium, delivery during that period requires the legally applicable prior express consent, acknowledgment of any resulting loss of withdrawal rights and durable confirmation. It is not enough to accept general terms or open a download. For services, early performance and any proportionate charge or loss of withdrawal rights follow the different service rules, including an express request where required. If the required process has not been completed, we do not treat the right as waived.
EU and UK statutory conformity and remedy rights remain separate from withdrawal. Australian Consumer Law guarantees and remedies may cover certain business purchases as well as personal purchases and cannot be excluded where they apply. Other jurisdictions may provide additional or different mandatory rights. We assess the applicable requirements before taking an order.
Delivery problems and our cancellation
Contact us if a file is missing, inaccessible, corrupted, materially different from the order or otherwise nonconforming. We will investigate and, according to the circumstances, agreement and law, provide correct delivery, correction or replacement, a price reduction, cancellation, refund or another required remedy. We will not insist on repeated repair attempts where you have a right to another remedy.
If we cannot supply the agreed work and no acceptable replacement or revised delivery is agreed, we will refund the undelivered portion and provide any additional remedy required by law. A failure to return a usable result under a future prepaid API order must be handled under that order’s expressly agreed metering and remedy rules; public API credit purchases are not currently offered under this policy.
How to request cancellation or a refund
Email cemforge@sunn3d.com with the order reference, the relevant product or delivery issue, and the remedy you request. Do not include card numbers, passwords, wallet secrets or sensitive project data. A clear written statement is sufficient where law permits; a special form is not mandatory unless law says otherwise. You may use the optional withdrawal form.
We aim to acknowledge requests within 10 business days and act without undue delay. A shorter statutory deadline prevails. Where a statutory withdrawal refund deadline applies, including a relevant 14-day period, we meet that deadline and use the original payment means unless you expressly agree to another lawful method without extra fees. Bank or provider posting time may differ from the date we issue a refund. We provide confirmation rather than treating an internal credit adjustment as proof that money was returned.
We may request proportionate verification. It will not be used to obstruct rights or reset a legal response clock. A payment dispute may require a temporary hold to avoid duplicate reimbursement; it does not extinguish a valid refund or consumer claim. Historical purchases are assessed under their accepted terms and applicable law.